Online Returns

Consumer Notice: Please note that returns during our Sales and Holiday period between November to January may experience an extended delay in processing due to increased volumes and Public Holiday closures. If your return has been marked as delivered to our online Returns Centre, our team will process this as soon as possible and do not require any follow ups. We appreciate your patience and understanding. 

 

Although we hope you love all your items from Rebecca Vallance, we have a returns exchange policy in place if you are not 100% happy with your purchase. 

 

CONDITIONS FOR RETURN:

• Item(s) must be returned in original, saleable condition, including being unworn, unwashed, and unused and with original tags attached.
• All Swimwear returned item(s) must also be returned with the hygiene sticker still attached, in addition to the above return guidelines.
• Online return requests (for items purchased via www.rebeccavallance.com) must be initiated and placed in the post within 21 days of your order date;
• Retail returns (for items purchased via any Rebecca Vallance boutique in Australia) must be received back in our boutique within 7 days of your purchase date.

 

FOR ONLINE ORDERS:

Full Price items:

• Instant refunds via refundid on full priced items (for purchases made Online within Australia only) or
• Refund to your original payment method or
• Store credit

Sale items (including temporary markdowns or promotions):

• Store credit only

For sale items marked with a FINAL SALE* tag:

• Not eligible for change of mind return

Exchanges are currently not available for items purchased online. If you want to exchange an item from an online order for another size, please place a new order and email our customer care team at showroom@rebeccavallance.com for assistance in returning your existing order.

*Final Sale items are final and cannot be returned for a refund, or store credit, other than in the event of them being faulty. All Final Sale products are tagged with Final Sale on the product page for easy identification.

  

FOR INSTORE PURCHASES:

• Store credit or
• Exchange

Sale items (including temporary markdowns or promotions):

• Not eligible for change of mind return

RETURN SHIPPING: 

• Free (pre-paid) return label is available for Online returns within Australia only.
• All costs associated with returning items to Rebecca Vallance outside of Australia are the responsibility of the customer.
• Return address for customers outside of the Australia:
  Rebecca Vallance Returns
  Dock 5, 40 Archbold Road
  Minchinbury NSW 2770, Australia

STORE CREDIT TERMS AND CONDITIONS: 

• Store credits are valid for 12 months from the date of issue.
• Store credits issued in AUD either via www.rebeccavallance.com or through any Rebecca Vallance boutique in Australia can be redeemed Online at www.rebeccavallance.com or at any Rebecca Vallance boutique in Australia.
• Store credits issued in USD, GBP, EUR, or NZD via www.rebeccavallance.com can only be redeemed Online at www.rebeccavallance.com and are unable to be exchanged for any other currency, cash, or any other form of credit.
• Store credits with unused balances at time of expiry cannot be extended or exchanged for cash or any other form of credit.
• Store credits are treated as cash and cannot be replaced if lost or stolen.
• Store credits cannot be used to purchase gift cards or digital vouchers.

 

REPEAT RETURNS
We offer a flexible returns policy to allow you to shop with confidence. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

 

CONSUMER GUARANTEE

All purchases made either via www.rebeccavallance.com or through any Rebecca Vallance boutique in Australia are covered by consumer guarantees and rights under Australian and New Zealand Consumer Law.

If you believe your purchase is faulty, you may be eligible for a refund, replacement, or repair. All items must be assessed either via our Customer Care team, or a Rebecca Vallance boutique to determine an appropriate remedy.

 

We recommend choosing carefully to avoid disappointment, so please get in touch at showroom@rebeccavallance.com if you have any questions regarding sizing. Any items returned outside the return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Rebecca Vallance reserves the right to reject items that do not comply with the above conditions and will return the item to sender.