Shipping and Delivery

*Delivery time frames are approximate and cannot be guaranteed. Occasionally delivery delays may occur due to factors outside of our control, including but not limited to, network delays and natural disasters.

INTERNATIONAL DUTIES AND TAXES

International duties and import taxes (import fees) are paid for at the time of checkout. All orders are shipped using our Delivered Duties Paid (DDP) service. Import fees and regulations are determined by your local customs authority, which may change without notice, and may include:

1. Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient.

Any import fees paid at checkout are non-refundable if the order is returned, rejected by customs, or prohibited by local laws. This also applies to any changes in import regulations, customs clearance issues, or fluctuations in exchange rates are beyond our control.

The final recommended retail price may vary depending on the delivery country.

DELIVERY TO THE UNITED STATES

All orders to the USA are shipped using our Delivered Duties Paid (DDP) service, meaning that taxes and duties have been paid for at checkout.

If you are a US customer ordering from Rebecca Vallance, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. You will usually have one week to provide this information to our delivery provider DHL before your order is returned back to Rebecca Vallance for a refund.

COMMON SHIPPING QUESTIONS