Shipping and Delivery

WITHIN AUSTRALIA
All prices are shown in Australian dollars. All orders are processed in Australian dollars.

Our team works hard to ensure orders are sent out as soon as possible, however, please allow 1 – 2 day business days for your order to be dispatched during our promotional periods. Express shipping is not available during this time but will be back on again soon.

Rebecca Vallance offers express shipping at check-out.

Orders placed before 9am (AEDT) Monday to Friday, will be dispatched the same day. Orders placed after 9am (AEDT) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.
Our team work hard to ensure orders are sent out as soon as possible, however please allow for delays of 2-4 business days for your order to be processed and dispatched during promotions, warehouse sales, public holidays and over the Christmas period.
We unfortunately are unable to deliver goods to a PO box or Parcel Locker.

INTERNATIONAL ORDERS
International orders are shipped with DHL, using a DTP (Duty Taxes Paid) service. The total you pay when placing your order at checkout includes all tax and duties owed to customs. Please note, you will not be charged any further costs when your delivery arrives.

In case of return you will receive a refund of all applicable taxes and duties, although, the local customs fee and shipping cost is non-refundable.

CUSTOM & DUTIES
Please note: The postal fee charged does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.