Shipping and Delivery

Holiday Delivery Dates 2023

We recommend placing your order before Monday 18th December 2023 to ensure we can process and dispatch your order in time for Christmas.

We work extremely hard to process all orders as quickly as possible, however once your parcel leaves our warehouse, we have limited control over your delivery speed and progress in the network. Due to the high volume of orders and deliveries, there may be occasional unforeseen delays with our delivery providers leading up to Christmas. If you are in a regional or rural area, please ensure you factor in additional delivery time of up to 5-14 days.

WITHIN AUSTRALIA

All prices are shown in Australian dollars. All orders are processed in Australian dollars.

Rebecca Vallance offers express shipping at check-out.

Orders placed before 9am (AEDT) Monday to Friday, will be dispatched the same day. Orders placed after 9am (AEDT) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

Our team work hard to ensure orders are sent out as soon as possible, however please allow for delays of 2-4 business days for your order to be processed and dispatched during promotions, warehouse sales, public holidays and over the Christmas period.

We do not recommend shipping to a PO Box as all deliveries shipped by Rebecca Vallance require a signature upon delivery. If your parcel is unable to be delivered to your nominated address, either our delivery partners or our Rebecca Vallance Customer Care team will be in touch.

INTERNATIONAL ORDERS
International orders are shipped with DHL, using a DTP (Duty Taxes Paid) service. The total you pay when placing your order at checkout includes all tax and duties owed to customs. Please note, you will not be charged any further costs when your delivery arrives.

In case of return you will receive a refund of all applicable taxes and duties, although, the local customs fee and shipping cost is non-refundable.

CUSTOM & DUTIES
Please note: The postal fee charged does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees on the postal fee, which may be imposed, will rest with the customer.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.