FAQs

This will depend on your location and the type of delivery option you have selected. For more information on the delivery of orders and shipping times, please visit our Shipping & Delivery page here.

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SHIPPING OPTIONS WITHIN AUSTRALIA

 

SHIPPING OPTIONS INTERNATIONALLY

This will depend on your location and the type of delivery option you have selected. For more information on the delivery of orders and shipping times, please visit our Shipping & Delivery page here.

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AUSTRALIAN ORDERS

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INTERNATIONAL ORDERS

Once you have placed your order and it has been sent out you will receive an email from Shippit which will include tracking information on your order.

Yes we ship internationally. For more information, refer to our Shipping and Delivery page here

International orders are shipped with DHL, using a DDP (Delivery Duty Paid) service, meaning that taxes and duties have been paid for at checkout and you will not be charged upon delivery.

Rebecca Vallance is unable to amend or cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased, please get in touch as soon as possible and we may be able to intercept the dispatch of your order and change this for you. Please note that although we will try our best, it is not always possible to change order details in time and unfortunately is not an option during sale and peak trading periods therefore Rebecca Vallance cannot be held liable for any incorrect details entered by the customer.

Please check your shipping address before completing checkout. If you have entered the incorrect shipping address, please get in touch with out customer care team as soon as possible by calling us on +612 8074 5338 on Monday – Friday 9am – 5pm (AEDT).

Occasionally, orders may be sent via split shipment, and may arrive in multiple packages. You will receive notifications from Shippit with additional tracking information. If you have any questions regarding your order, please call our customer care team on +612 8074 5338 on Monday – Friday 9am – 5pm (AEDT).

Please visit our Online Returns page here.

For purchases made within Rebecca Vallance boutiques, we offer a credit note or exchange within 7 days with proof of purchase, in original condition, and must not have been worn, washed or altered. For more information, please visit our Online Returns page here.

As of the 1st March, returns within Australia will be subject to a $12 AUD fee which will be deducted from your final return amount. For more information on our Returns policy and information, please visit our Returns page here.

Sale items can be returned for store credit only, other than in the event of them being faulty. Final Sale items are final and cannot be returned other than in the event of them being faulty. All Final Sale products are tagged with FINAL SALE on the product page for easy identification.

For Warehouse Sale and Online Warehouse Sale purchases, please note that there will be no returns, refunds, credit notes or exchanges on any items. All sales are final.

We accept the below payment methods:

• Credit or debit card: Visa, Mastercard, American Express,
• Digital Wallet: ShopPay, PayPal, Google Pay, Apple Pay,
• Buy Now Pay Later: PayPal Pay in 4, Afterpay and Clearpay.
• Rebecca Vallance Gift Vouchers
• Rebecca Vallance Credit Notes

Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free. All standard Delivery and Returns policies apply to Afterpay orders. Afterpay is available for Australian, United States, Canadian and New Zealand customers. For further information and full terms and conditions, please visit the Afterpay website here.

Clearpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free. All standard Delivery and Returns policies apply to Clearpay orders. Clearpay is available for customers in the United Kingdom only. For further information and full terms and conditions, please visit the Clearpay website here.

Our size guide and can be found on each product page. If you would like further assistance, please reach out to our customer care team at showroom@rebeccavallance.com.

Unfortunately, if the item is unavailable on the website, it has sold out. If this is the case, you can sign up to "Notify Me" to be notified if we receive more of these items.

During a 45 minute appointment, you will be paired with one of our Expert Stylist who will take you through our Bridal Collection that we have in store. Upon arrival you and your entourage will be offered a glass of champagne and a seat where you will be able to discuss what your ideal gown/style you are searching for. From there you will be taken through the collection available and start trying on your selection. Typically we suggest during a 45 minute appointment, we will comfortably trying on 5 – 7 styles.

All of our boutiques carry both our most recent Bridal and Ready to Wear collections in a sizing range from AUS 4 – AUS 18. Availability on sizing and styles may vary between locations. If you were after a specific style and size, we would ask that this is noted on your appointment at the time of booking.

Our Rosebery Boutique specifically holds our Sale Bridal collections in store. Therefore if you are based in Sydney, NSW we suggest booking your appointment here. If you are located outside of NSW, we suggest noting your selection at the time of booking and getting in touch with our team. We may be able to order certain sale items in store for your appointment.

Absolutely. Although we suggest exploring our Bridal Collection first you are more then welcome to try on our Ready to Wear Collections that are available in stores.

All collections, including our Bridal Collection are Ready to wear with limited sizing and availability. Therefore we suggest that if you fall in love with a certain dress or style, come prepared to purchase as we cannot guarantee your preferred style will be available at a later date. To note: we do not offer “Holds”.

Our Bridal Suites located in our Rosebery and The Strand Boutiques are designed to accommodate up to 4 guests. All appointments in other locations are held within our regular fitting rooms, where other clientele appointments will be held simultaneously, therefore in these locations we ask that you bring no more then 2 guests to the appointment.

Absolutely! Our Bridal Collection not only consists of styles suitable for the Bride, but also the bridesmaids, Mother of the Bride/Groom and wedding Guests. A bridal appointment is to explore the whole collection everyone can share in trying on available styles.