FAQs
SHIPPING & DELIVERY
How much will I pay for shipping?
This will depend on your location and the type of delivery option you have selected. For more information on the delivery of orders and shipping times, please visit our Shipping & Delivery page here.
AUSTRALIAN ORDERS
INTERNATIONAL ORDERS
AUSTRALIAN ORDERS
SHIPPING OPTIONS | TIME FRAME | CONDITIONS | RATE |
EXPRESS | 2-3 BUSINESS DAYS | OVER $500 | FREE |
EXPRESS | 2-3 BUSINESS DAYS | OVER $500 | $12.95 |
INTERNATIONAL ORDERS
DESTINATION | SHIPPING OPTIONS | TIME FRAME | CONDITIONS | RATE |
NEW ZEALAND | EXPRESS | 2-4 BUSINESS DAYS | OVER $500 | FREE |
NEW ZEALAND | EXPRESS | 2-4 BUSINESS DAYS | UNDER $500 | $20 |
REST OF WORLD | EXPRESS | 2-5 BUSINESS DAYS | OVER $500 | FREE |
REST OF WORLD | EXPRESS | 2-5 BUSINESS DAYS | UNDER $500 | $30 |
When will I receive my order?
This will depend on your location and the type of delivery option you have selected. For more information on the delivery of orders and shipping times, please visit our Shipping & Delivery page here.
AUSTRALIAN ORDERS
AUSTRALIAN ORDERS
SHIPPING OPTIONS | TIME FRAME | CONDITIONS | RATE |
EXPRESS | 2-3 BUSINESS DAYS | OVER $500 | FREE |
EXPRESS | 2-3 BUSINESS DAYS | OVER $500 | $12.95 |
INTERNATIONAL ORDERS
DESTINATION | SHIPPING OPTIONS | TIME FRAME | CONDITIONS | RATE |
NEW ZEALAND | EXPRESS | 2-4 BUSINESS DAYS | OVER NZD 500 | FREE |
NEW ZEALAND | EXPRESS | 2-4 BUSINESS DAYS | UNDER NZD 500 | NZD 21.95 |
UNITED STATES | EXPRESS | 2-4 BUSINESS DAYS | OVER USD 500 | FREE |
UNITED STATES | EXPRESS | 2-4 BUSINESS DAYS | UNDER USD 500 | USD 30 |
UNITED KINGDOM | EXPRESS | 2-4 BUSINESS DAYS | OVER GBP 500 | FREE |
UNITED KINGDOM | EXPRESS | 2-4 BUSINESS DAYS | UNDER GBP 500 | GBP 30 |
EUROPE | EXPRESS | 2-4 BUSINESS DAYS | OVER EUR 500 | EUR 30 |
EUROPE | EXPRESS | 2-4 BUSINESS DAYS | UNDER EUR 500 | EUR 30 |
REST OF WORLD | EXPRESS | 2-5 BUSINESS DAYS | OVER USD 500 | FREE |
REST OF WORLD | EXPRESS | 2-5 BUSINESS DAYS | UNDER USD 500 | USD 30 |
How do I track my order?
Once you have placed your order and it has been sent out you will receive an email from Shippit which will include tracking information on your order.
Do you ship internationally?
Yes we ship internationally. For more information, refer to our Shipping and Delivery page here
Will I need to pay duties or taxes on international orders?
International orders are shipped with DHL, using a DDP (Delivery Duty Paid) service, meaning that taxes and duties have been paid for at checkout and you will not be charged upon delivery.
ORDERS
Can I make changes to my order?
Rebecca Vallance is unable to amend or cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased, please get in touch as soon as possible and we may be able to intercept the dispatch of your order and change this for you. Please note that although we will try our best, it is not always possible to change order details in time and unfortunately is not an option during sale and peak trading periods therefore Rebecca Vallance cannot be held liable for any incorrect details entered by the customer.
I entered the wrong address, can I change it?
Please check your shipping address before completing checkout. If you have entered the incorrect shipping address, please get in touch with out customer care team as soon as possible by calling us on +612 8074 5338 on Monday – Friday 9am – 5pm (AEST).
An item in my order is missing, what do I do?
Occasionally, orders may be sent via split shipment, and may arrive in multiple packages. You will receive notifications from Shippit with additional tracking information. If you have any questions regarding your order, please call our customer care team on +612 8074 5338 on Monday – Friday 9am – 5pm (AEST).
RETURNS & EXCHANGES
How do I return an item I purchased online?
Please visit our Online Returns page here.
Can I return an item I purchased in store?
For purchases made within Rebecca Vallance boutiques, we offer a credit note or exchange within 7 days with proof of purchase, in original condition, and must not have been worn, washed or altered. For more information, please visit our Online Returns page here.
Does Rebecca Vallance charge for returns?
We have free returns within Australia. For more information on our Returns policy and information, please visit our Returns page here.
Can I return sale items?
Sale items can be returned for store credit only, other than in the event of them being faulty. Final Sale items are final and cannot be returned other than in the event of them being faulty. All Final Sale products are tagged with FINAL SALE on the product page for easy identification.
Can I return or exchange my online warehouse sale or warehouse sale product?
For Warehouse Sale and Online Warehouse Sale purchases, please note that there will be no returns, refunds, credit notes or exchanges on any items. All sales are final.
PAYMENTS
Which payment methods do you accept?
We accept the below payment methods:
- Credit or debit card: Visa, Mastercard, American Express,
- Digital Wallet: ShopPay, PayPal, Google Pay, Apple Pay,
- Buy Now Pay Later: PayPal Pay in 4, Afterpay and Clearpay.
- Rebecca Vallance Gift Vouchers
- Rebecca Vallance Credit Notes
Can I pay using Afterpay?
Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free. All standard Delivery and Returns policies apply to Afterpay orders. Afterpay is available for Australian, United States, Canadian and New Zealand customers. For further information and full terms and conditions, please visit the Afterpay website here.
Can I pay using Clearpay?
Clearpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free. All standard Delivery and Returns policies apply to Clearpay orders. Clearpay is available for customers in the United Kingdom only. For further information and full terms and conditions, please visit the Clearpay website here.
PRODUCTS
What size am I?
Our size guide and can be found on each product page. If you would like further assistance, please reach out to our customer care team at showroom@rebeccavallance.com.
The style I want is out of stock, what can I do?
Unfortunately, if the item is unavailable on the website, it has sold out. If this is the case, you can sign up to "Notify Me" to be notified if we receive more of these items.
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Discover the latest in designer womens fashion by Rebecca Vallance. Our signature structured tailoring and unique luxurious fabrications in our Ready to Wear Collections provide the perfect wardrobe update across evening wear, suiting and day wear. Discover elegant and sophisticated dresses that will take you from the day straight into the evening.
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The Rebecca Vallance Bridal Collection features elegant wedding dresses and sophisticated bridesmaid dresses as well as elevated wedding guest dresses. Elegant designs which are designed with the sophisticated woman in mind.