Privacy Policy

Collection Statement:

To assist us in providing our goods and services to you and otherwise conducting our business functions and activities, we need to collect personal information about you. By providing your personal information, you agree that it will be used and disclosed by Rebecca Vallance Pty Ltd ABN 80 137 453 064, and our related entities (together, Rebecca Vallance, we, us or our) in accordance with this statement and our Privacy Policy, available at www.rebeccavallance.com/pages/privacy-policy.

PRIVACY POLICY

This Privacy Policy applies to all Rebecca Vallance businesses unless that business has adopted a separate policy.

Our Commitment to Privacy

Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.

What We Collect

The type of Personal Information we collect is dependent on the type of service or interaction you wish to receive. If we do not collect the information, we may not be able to provide these things, which may detract from your overall experience.

The types of Personal Information we may collect about an individual will depend upon the nature of our interaction with them. Personal Information that we collect may include (but is not limited to) the following:

• name
• date of birth
• contact details including telephone numbers (landline and/or mobile)
• current address (including postal address)
• email address
• gender
• personal identification information
• payment details, such as your credit card or bank account details
• occupation and employment details including employment status and any previous work experience
• information from or in connection with your resume or job application if you apply for a position with us
• geographical location
• photographs and/or images of you from camera footage, and
• consumption habits and preference information from social media accounts and profiles.
• Our employees past and present, including applicants, and any other person who comes into contact with Rebecca Vallance.

How and When We Collect Personal Information

We collect and hold personal information that helps us to provide the information, goods or services you are using or that you might be looking for. If we do not collect the information, we may not be able to provide these things, which may detract from your overall experience.

We collect your personal information directly from you when you activate or use our services, or interact with us in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails, SMS and/or push notifications). We may also collect personal information about you from third parties, as described in the ‘Other sources’ section below.
Below are some examples of personal information we may collect from you and how we collect that information

We collect and hold Personal Information that helps us to provide the information, goods or services you are using or that you might be looking for. If we do not collect the information, we may not be able to provide these things, which may detract from your overall experience.

We collect your personal information directly from you when you activate or use our services, or interact with us in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails, SMS and/or push notifications). We may also collect personal information about you from third parties, as described in the ‘Other sources’ section below.

Below are some examples of personal information we may collect from you and how we collect that information:

Shopping with us: When you shop with us, including online, or browse our Website:

• your contact details and delivery address

• information about your orders and purchases, including what, how, and when you buy from us

• information about your online browsing behaviour on our Website, including promotions you activated, as well as items you have added to your cart

• information collected and held via our secure financial systems about the payment card and method you use for your purchases from us

• Personal information may be collected by us and by our third party service providers who assist us in operating our website at , including its subdomains and any other website we operate from time to time (collectively the Website).

• We may use various technological methods from time to time to track the visiting patterns of individuals accessing our Website, including but not limited to the methods set out below:

• Google Analytics: We use Google Analytics to help analyse how you use our Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our Website. Google will store this information.

• If you do not want your Website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.

• Click Stream Data: When you read, browse or download information from our Website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded.

• Cookies: Our Website may use 'cookies' from time to time. Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. Cookies may be used on our Website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our Website.

• Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access our Website or click-through to our Website from a link in an email we send you, a cookie may be downloaded onto your computer's hard drive.

• Cookies may also be used for other purposes on our Website

• You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

• If you disable the use of cookies on your web browser or remove or reject specific cookies from our Website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

• Web Beacons: Web beacons are images that originate from a third party site to track visitor activities. We use web beacons to track the visiting patterns of individuals accessing our Website.

• Third party content (eg social media links): Some of the content on our Website includes applications made available by third parties, such as social media buttons or links that allow you to share content or links to our Website through the relevant third party platforms. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your Personal Information.

Participating in promotions: When you contact us or we contact you to take part in competitions, promotions, testimonials, reviews, surveys, focus groups or make other enquiries:

• your contact details 

• whether you activated a promotion

• the content of online communications with you, including competitions, promotions, feedback, reviews, ratings, comments and images included on any of our websites, apps or social media pages or any of our other digital services

• an electronic copy of the written communication or voice recording of the conversation.

At our stores and other sites: When you visit us in person, including for events:

• your contact details for in-store services such as pick up, home delivery or special orders

• cameras (including security and team safety cameras)  record footage within our stores and sites

• your contact details if security or team members are investigating whether you may have breached any store procedures or if you are injured in any one of our stores or are witness to an incident

• any other information that you provide to us, for example if you choose to leave your details with us for recruitment or other purposes.
  

When you apply to work with us. To understand how Rebecca Vallance handles personal information when you apply for a role and as a team member.

Other sources: From time to time we may also collect personal information about you from other sources to provide you with the goods and services you want, to help us improve our records, improve the personalisation of our service to you, provide services to third parties and detect fraud and scams. For example, we may collect personal information from:

• information service providers to improve data quality. For example we validate addresses with Australia Post to improve your delivery experience

• financial services and telecommunications organisations for fraud and scam prevention purposes.

If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to provide you with requested information, products or services to effectively conduct our relationship with you.

Why We Collect It

We collect personal information for a number of reasons, including to: deliver, administer and improve the products and services that we offer you, complete other transactions with you or on your behalf, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, work with our related companies and service providers, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others, facilitate acquisitions and potential acquisitions of our business and assets and generally provide you with a premium customer experience.

Who We Share It With

We may exchange your personal information with other companies who perform part of our service delivery or provide other support services to us, for example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Third Party Sites

This Website may contain links to other websites operated by third parties (such as Vimeo). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party websites and you should review the privacy policy of any Website you visit.

Use Of This Website Out Of Australia

Some of your Personal Information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers. This may happen if:

• our offices or related entities are overseas
• we outsource certain activities overseas
• transactions, information, services or products have an overseas connection, or
• our computer systems including IT servers are located overseas.

You consent to the collection, use, storage, and processing of your Personal Information outside of Australia as set out in this Privacy Policy.

In particular, your Personal Information may be disclosed to third parties in United States of America and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your Personal Information in those countries, without us being responsible under the Privacy Act 1988 (Cth) for such use (or for any breach). Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you may not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.

Children

We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.

Further Information - Australia

As permitted by applicable law, you may have a right of access, rectification and deletion of information collected about you, and the right to oppose, for legitimate reasons, the processing of this information. To exercise these rights, please contact us using the contact details below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision. Where we decide not to update your personal information, you can request us to attach to the personal information a statement of the update sought.

Other uses and disclosures:

We may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Policy. If we do so, we will take reasonable steps to make it known to you at the time we collect or use your Personal Information.

Marketing:

You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS, WhatsApp and MMS messages.

We may also send you marketing or service communications via messaging platforms such as WhatsApp where you have provided your mobile number and opted in to receive such communications.

If you do not want to receive marketing information from us, you can do so in any of the following ways:

• clicking on the 'Unsubscribe' or subscription preferences link in a direct marketing email that you have received from us, replying 'Stop' on WhatsApp
• logging into your account on the Website and editing your communication preferences, or
• contacting us using the contact details specified below

If you provide your consent to receiving direct marketing from third parties, we will provide them with your Personal Information to enable them to send information and advertising material to you. You can opt out of receiving this material from third parties by using the contact details specified below 5 if you do not want to receive marketing information from us.

Storage and security of Personal Information held by us:

We aim to keep your Personal Information secure. Any Personal Information that is collected via our Website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.

We do not collect sensitive or financial information about our users via our Website.

If we find that we no longer require or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.

You can access and update your Personal Information:

You are generally entitled to access Personal Information that we hold about you. If you request access to your Personal Information, in ordinary circumstances we will give you full access to your Personal Information. Depending on the nature of the request, Rebecca Vallance may charge for providing access to this information, however such charge will not be excessive. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal where we are required by law to give those reasons.

You can access and correct some of your Personal Information through the Website by logging into your account and updating or editing your profile at any time. Alternatively, a request for access can be made by contacting our Privacy Officer in any of the ways specified below.

We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.

Please contact us in any of the ways specified if you believe that the Personal Information is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.

It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.

How do we deal with complaints about privacy?

If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact our Privacy Officer in any of the ways specified in this paragraph and advise us as soon as possible. We will investigate your queries and complaints within a reasonable period of time depending on the complexity of the complaint.

It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.

We will notify you of the outcome of our investigation.

Updates to this Privacy Policy:

We may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations, practices and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on our Website at https://rebeccavallance.com/pages/privacy-policy

What to do if you have a question, problem or want to contact us about our use of your Personal Information or this Privacy Policy If you:

• have a query or concern about this Privacy Policy or our Personal Information handling processes
• wish to make a complaint in relation to a breach of your privacy
• would like to access your Personal Information held by us
• would like to update or correct your Personal Information held by us, or
• would like to opt out of direct marketing, 

Please contact our Privacy Officer by email address: showroom@rebeccavallance.com

This Privacy Policy was last updated on 28 January 2026 

Rebecca Vallance Pty Ltd ABN 80 137 453 064